Sometimes I hear this from manager clients. It bugs them when their staff agrees to put a new procedure in place and then discover later that everyone has fallen back to old habits.
I’ve been there myself. You go into redesigning a process with good intentions. Then you come to find out the new process is abandoned or worse – your staff is doing both the old process and the new one at the same time. All the efficiencies you hoped for go right out the window.
Why Powering Through Doesn’t Work.
It’s easy to think, “I guess I need to put it in my tickle file to check in and remind them more often.” Uh, no.
Maybe you should just tell them they have to do it – no ifs, ands or buts. That would probably get some compliance for some period of time. But not for the long haul.
When I coach my clients the last thing I want is to add more to their to-do list, like
checking and reminding. What if we look at what would make a change stick?
This IS Your Job.
So many times we think we’ve communicated, but we really haven’t. We assume because we all speak the same language or because people nod their heads they get it.
Managers show up in my office
complaining about an underperforming employee. They assure me they’ve had discussions. When we go over the conversations, they invariably involved a lot of talking on the boss’s part. They often concluded with a question like, “Do you understand?”
A more helpful question is: “What do you understand about what we talked about?” or “What will you do differently based on what we talked about today?”
